Contact Us
How to contact the editorial team
When the need to reach this website's editors arises, the contact form is the channel they read and answer in English (and French). Messages sent through it are reviewed by people who work on the site, not by an automated system. Replies arrive within a reasonable time, depending on the volume of incoming mail.
The form is for questions, corrections, feedback about reviews and requests related to the content published here. It is not a secure channel for anything sensitive.
What never belongs in the form
Financial details, passwords and document scans have no place in any message sent through this page. Account numbers, login credentials, payment card information, bank statements, identity documents and similar material should never be typed into the form or attached to it. The form is not encrypted for that kind of data, and no legitimate operator or reviewer will ever ask a player to send such information through a website contact page. Anyone who does request it is not acting in good faith.
If a message already sent contains this type of content, the safest step is to treat it as compromised and change the relevant passwords immediately.
Where to turn for gambling-related difficulties
Players who are struggling with gambling should not use this form at all. The editorial team cannot intervene in a player's account, reverse transactions or provide counselling. Help in those situations comes from dedicated support services, which operate independently of this website and of any casino. Those organisations offer confidential advice, self-exclusion tools and practical guidance for regaining control over play.
For anyone under the legal gambling age in their province, the same applies: this form is not the place to seek help or to ask about access. The relevant response is to stop playing and speak with a support service.
What the team can and cannot do
The editors can clarify how a review was researched, correct factual errors and pass along player feedback to the appropriate party. They cannot act on behalf of a casino, resolve disputes about winnings, close accounts or enforce self-exclusion requests. Those actions belong to the operator or to the regulatory bodies that oversee it, and contacting them directly is the effective route.
Keep messages concise and focused on one topic so the response is useful. Include enough context to identify the page or issue being discussed, but never more personal data than the minimum required.